Ombudsman Releases 2024 Public Service Compliance Assessment Results

, 24 Nov 2024

By ridwan@insightinnews.com Ombudsman, a public service oversight agency, has recently published the results of the 2024 Public Service Compliance Assessment. This assessment encompasses 25 ministries, 14 agencies, 34 provincial governments, 98 city governments, and 416 regency governments. The findings were announced during an award ceremony held at the Le Meridien Hotel in Jakarta on Thursday, November 14, 2024. In his address, Ombudsman Chairman Mokhammad Najih noted an increase in the number of service providers classified in the Green Zone—indicating the highest and high-quality opinions—compared to the previous year. "The national compliance assessment results for 2024 indicate a positive trend. This is evident from the rise in the number of entities in the Green Zone and the decrease in those in the Yellow and Red Zones," stated Najih. The assessment, conducted from 2021 to 2024, reveals a significant improvement in the quality of public services across various providers, including ministries, agencies, and local governments. This is reflected in the surge of entities in the Green Zone, which increased from 179 in 2021 to 494 in 2024. "This achievement is the result of the strong commitment from all stakeholders to deliver public services in accordance with legal regulations," Najih added. In 2024, the Ombudsman evaluated 587 entities, with the following results: 337 entities (57.41 percent) achieved the highest quality in the Green Zone, 157 entities (26.75 percent) were in the high-quality Green Zone, 70 entities (11.93 percent) fell into the medium-quality Yellow Zone, 14 entities (2.39 percent) were in the low-quality Red Zone, and 9 entities (1.53 percent) were classified in the lowest quality zone. "Encouragingly, there has been an increase in the number of service users participating in the assessment. In 2023, there were 37,357 service users, while this year, the number rose to 64,779," explained Najih. Among the 25 ministries assessed, 22 were placed in the Green Zone, while 3 were categorized in the Yellow Zone. In the category of ministries, out of the 25 evaluated, 22 were classified in the Green Zone, while 3 fell into the Yellow Zone. The top three rankings in this category were achieved by the Ministry of Village, Development of Disadvantaged Regions, and Transmigration (93.33); the Ministry of Finance (92.57); and the Ministry of Cooperatives and Small and Medium Enterprises (92.18). In the institutional category, from the 14 assessed institutions, 11 were placed in the Green Zone, and 3 were in the Yellow Zone. The three institutions with the highest scores were the Central Statistics Agency (94.99), the Food and Drug Supervisory Agency (94.94), and the National Narcotics Agency (93.22). Meanwhile, in the provincial government category, out of 34 evaluated, 28 provincial governments were in the Green Zone, 5 in the Yellow Zone, and 1 in the Red Zone. The top three provincial governments were North Sulawesi (98.63), Central Java (98.21), and Yogyakarta Special Region (97.22). In the city government category, from 98 city governments assessed, 94 were in the Green Zone and 4 in the Yellow Zone. The city with the highest ranking was Magelang (99.61), followed by Surakarta (99.14) and Yogyakarta (98.91). In the regency government category, out of 416 evaluated, 339 were in the Green Zone, 55 in the Yellow Zone, and 22 in the Red Zone. The top three regencies were Wonogiri (99.71), Sukoharjo (99.36), and Tuban (99.03).

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